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Sharing the Learning from the Evercare Project
Thursday 13th November, Birmingham: a joint event by NatPaCT, the DOH and United Health Group, bringing together project managers, lead clinicians and others from the nine PCTs implementing the Evercare model.
- We've used the Agenda to structure the learning from the event. Click on the links for more detail
- Click on Agenda to get back to this page.
Morning session
Aims of the day Roy Paterson NatPaCT
The aims of the day were to better understand the issues arising from the first phase of implementation, share solutions to emerging problems and capture learning for other organisations. The day commenced with a series of questions about the Evercare model and its implementation.
Taking stock Facilitated discussion
Initially delegates were asked to consider what had been the three best things to come out of their local projects and the three biggest challenges to emerge from the work.
Considering the challenges, delegates were asked to discuss how they had tried to tackle barriers; to what extent they had succeeded in overcoming them; what resources they had used or developed to help and what had been their key learning in tackling these barriers?
Evercare as a Catalyst for Change Katherine Ward, Bristol
Successes and Challenges Facilitated discussion
The conference then brainstormed the three most important things that UHG had brought to the project. The focus of the discussion then shifted to thinking about where UHG added the most value and how this could be done if Evercare were not involved.
Critical Interfaces Within the Project , Nikki Hopkins, Luton
Afternoon Session
Establishing Interfaces with Secondary Care, Trish Skitt, Walsall
Capturing Learning, Facilitated discussion
Where PCTs would be starting from scratch now – what they would want on the NatPaCT website to support them. These could be split into the following areas of: Stories; Q & A; Tools; Contacts; Model; Project Planning; Business Case.
Sharing Resources, Facilitated discussion
When considering how other PCTs could be successful without UHGs involvement – what resources have PCTs developed that would help other PCTs to implement Evercare and what other resources could be developed to help other PCTs implement this model.
Close - the most important things for PCTs to take away from the event
The event concluded by PCTs identifying practical solutions and lessons from the day’s exchanges. These are highlighted for the different sites below.
| Bristol
North Tees
- To create an opportunity to present their project to the other PCTs
- To reinforce the learning from the Evercare project to the elderly care in their area.
Luton
- To explore use of existing queries for accessing primary care data
- Explore use of IT for ‘text message’ alerts to APN mobile phones.
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Halton
- To employ the programme and clinical leads out in the practices more to reinforce the model and overcome resistance.
Airedale
- To review the project plan and to redraw it for the next stage of recruitment
Bexley
- To draw up a data action plan
- Examine the flagging of caseload within the system.
Walsall
- To strengthen the financial reference costs around the project – being mindful about what they say they’ll deliver
- Utilising resources to share communication.
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